Kraner DeskwareFrequently Asked Questions
Review direct answers regarding order status, transit schedules, manufacturing guarantees, and return guidelines.
Still have questions?
Our desk support team answers within one business day.
how to clean an anodized aluminium desk stand
Wipe the anodized surface with a soft microfibre cloth lightly dampened with lukewarm water. Do not use abrasive scouring pads, bleach, or solvent cleansers as they can damage the matte satin layer. Dry immediately with a lint-free towel.
what materials are your desk organizers made of
Our organizers are manufactured strictly from solid 6063 aluminium alloy, solid European oak, and pressed merino wool felt. We never use plastic wood laminates, composite paperboards, or synthetic leather in our products.
how do i pay using cash on delivery
Choose cash on delivery during checkout, and our courier will collect the order amount at your address upon delivery. Please prepare the exact cash amount in euros, as couriers carry limited change.
can i get an invoice for company tax
Yes. An official VAT invoice containing your company name and address is emailed automatically once your order is confirmed. If you need a specific reference or purchase order number added, reply directly to your confirmation email.
what happens if the stand does not fit
You can return unused products in their original packaging within 30 days of delivery. The customer pays for return shipping unless the item arrived damaged or incorrect, and your refund is transferred directly to your bank account.
how does delivery work for flats without lifts
Couriers in the Rotterdam area deliver parcels directly to your apartment entrance door regardless of which floor you are on. If your building has a gate code or specific intercom instructions, please note them during checkout.