Privacy Policy

Who is responsible

Kraner Deskware B.V., Kiotoweg 43, 3047 BG Rotterdam, Netherlands. Privacy inquiries and requests: [email protected].

Legal framework

We handle your information in accordance with the General Data Protection Regulation (GDPR) alongside applicable regulations across Netherlands. In any instance of conflict between these terms and statutory provisions, governing law supersedes.

What we collect

When you submit an order, we record essential fulfillment data: recipient name, physical destination, email, phone number, and selected desk accessories. We do not capture or store banking cards on this infrastructure. Browsing activity logs system metrics including IP address, client browser, and accessed sections via the cookies detailed below.

• Customer contact and shipping details including full name, delivery address, email, and phone number
• Transaction history, invoice records, and selected payment instructions
• Technical telemetry, IP address, operating system, and browser diagnostics
• Customer support inquiries, correspondence, and RMA return communications

Why we use it

• To assemble, dispatch, and fulfill orders, including processing returns.
• To communicate status notices and respond directly to support inquiries.
• To protect web operations and assess technical performance patterns.
• To deliver product updates strictly upon direct opt-in, with unsubscribe options on each dispatch.

Cookies and browser data

This domain places small text files in your client browser. Essential cookies sustain shopping basket state and payment workflows, remaining active by default. Analytical cookies evaluate page use anonymously. Commercial tracking applies solely if approved through our notice banner. You can modify these preferences anytime in settings or the banner: review our Cookie Policy for specifications.

Authorized third-party recipients

Carriers receive shipping contact information. Payment gateways receive transaction details required for clearance. Infrastructure and metrics providers process system records strictly under binding contracts. We never sell customer data.

Kraner Deskware B.V. operates exclusively within the Netherlands, complies strictly with European Union data protection standards, and does not sell or share personal data with external third parties for commercial gain.

Data retention schedules

Commercial transaction archives persist for the duration mandated by fiscal regulations, followed by deletion. User profiles remain active until closed by the user. Aggregated analytics logs clear after 14 months.

Your rights

Under the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Algemene verordening gegevensbescherming - AVG), individuals have the right to access, rectify, erase, restrict processing of, and request data portability for their personal records by contacting [email protected].

Security

Kraner Deskware B.V. does not collect, process, transmit, or store payment card details, as all transactions are completed solely via Direct Bank Transfer or Cash on Delivery.

Questions about this policy

Contact [email protected] or call +31 10 6814221 between Mon-Thu 09:15-18:45, Fri 09:15-17:45, Sat 09:30-13:30. We resolve all inquiries within one business day.

Merchant

Kraner Deskware B.V.

Registered address

Kiotoweg 43, 3047 BG Rotterdam, Netherlands

Email

[email protected]

Phone

+31 10 6814221

Working hours

Mon-Thu 09:15-18:45, Fri 09:15-17:45, Sat 09:30-13:30

Registration

KVK: 30569729