You may send back any product ordered from Kraner Deskware within 45 days of receipt, without justification. This section outlines terms, return logistics, freight responsibilities, and refund schedules.
To be eligible for a return within the 45-day window, desk accessories must remain unused, free from assembly marks or cosmetic scratches, and packaged inside the original protective packaging with all dividers, brackets, and accessories included.
If an article arrives broken, flawed, or incorrect, we bear the freight: we provide a prepaid label or schedule a pickup. If you decide not to keep a compliant product, you pay return transit; no extra restocking fees apply.
Funds are released within 3 business days after inspection approval. Cash-on-delivery transactions are wired to the bank account you specify; wire payments return to the originating account. Settlement by banking institutions typically takes 1 to 5 business days.
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Intended item dispatched, erroneous parcel recovered | None |
| Parcel lost | Replacement dispatch or complete refund following courier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Total reimbursement of the merchandise price | Return shipping only |
To switch to an alternate dimension, finish, or product, process a standard return and order the new piece independently; we credit your returned item once checked in. If the exchange stems from our packing error, the replacement parcel travels free of shipping charges.
You can cancel an order at no cost prior to warehouse dispatch. Send your request with the order code to [email protected]. Once a parcel has left our facility, the standard return protocol takes effect.
Contact [email protected] or call +31 10 6814221 between Mon-Thu 09:15-18:45, Fri 09:15-17:45, Sat 09:30-13:30. We resolve all inquiries within one business day.
Kraner Deskware